Privacy Policy for Torial

1. Introduction

Torial ("we," "us," or "our") provides an AI-powered video generation service. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Your name, email address, and password (encrypted)
• Payment Information: Credit card details and billing address (processed securely by Stripe, our payment processor)
• Content You Submit: Text prompts, homework problems, educational content, and uploaded documents (PDFs, DOCX, PPTX, TXT files)
• Google Account Data: If you sign in with Google, we receive your name, email, and profile picture
• Customer Support Data: Any information you provide when contacting our support team

2.2 Automatically Collected Information

• Usage Data: Video generation requests, number of videos created, models selected, and timestamps
• Device Information: Browser type, operating system, IP address, and device identifiers
• Authentication Tokens: JWT tokens stored in your browser's local storage for session management
• Subscription Data: Subscription status, billing cycle dates, payment history, and video credit balance. Our Premium subscription plans include 20 video generations per month (available as monthly at $9.99/month or annual at $83.88/year). Additional videos beyond this limit may be requested by contacting support. Free users receive 2 videos upon account creation.
• Generated Content: The videos we create for you and associated metadata

2.3 Third-Party Data

We receive information from Stripe (payment processing), Google (OAuth authentication), Firebase (database and storage), and our AI video generation partners.

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Generate videos based on your prompts and deliver them to you
• Account Management: Create and maintain your account, authenticate your login sessions
• Subscription Management: Process payments, manage your monthly subscription, track video credits, and handle renewals/cancellations
• Customer Support: Respond to your questions, troubleshoot issues, and provide assistance
• Service Improvement: Analyze usage patterns to improve video quality, generation speed, and user experience
• Security: Detect fraud, prevent abuse, and protect against unauthorized access
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Communications: Send you service-related emails (payment confirmations, subscription updates, account notifications)

4. Public Content and Search Engine Indexing

IMPORTANT: All videos you generate on Torial are publicly accessible and may appear in search engines like Google. By using our service, you consent to this public visibility.

4.1 Public Video Gallery

• Explore Page: Completed videos are displayed on our public "Explore Videos" page where anyone can view them
• Shareable Links: Each video has a unique, publicly accessible URL that can be shared with anyone
• No Privacy Controls: There is currently no option to make videos private or unlisted
• Content Visibility: Your video prompts and the generated video content are visible to all users and visitors

4.2 Search Engine Indexing

• Google Indexing: We automatically submit all completed video pages to Google's indexing service for faster discovery
• Sitemap Inclusion: Your video URLs are included in our public sitemap (sitemap.xml) for search engine crawlers
• Search Results: Your videos may appear in Google search results, Google Images, and other search engines
• Metadata: Video titles, prompts, and descriptions are visible to search engines and may appear in search result snippets
• Permanent Indexing: Even after a video is deleted from our servers, search engines may retain cached versions for some time

4.3 What This Means For You

• Do not submit sensitive information: Never include personal information, passwords, private data, or confidential content in your video prompts
• Assume public visibility: Treat all content you submit as if it will be publicly visible forever
• Content responsibility: You are responsible for ensuring your prompts and videos comply with applicable laws and do not violate anyone's rights
• Account information remains private: While your videos are public, your account details (name, email, payment info) remain private and are never displayed publicly

Note: Once a video is generated and indexed by search engines, we cannot guarantee complete removal from search results even if you delete your account. Contact search engines directly to request removal of cached content.

5. Data Sharing and Third-Party Services

We do not sell your personal information. We share your data only with the following trusted service providers:

• Stripe: Payment processing for subscriptions and purchases. Stripe handles all credit card information. View their privacy policy at stripe.com/privacy
• Google: OAuth authentication for "Sign in with Google" and Firebase for database/storage. View their privacy policy at policies.google.com/privacy
• Google reCAPTCHA: We use Google reCAPTCHA v3 to protect our service from spam and abuse. reCAPTCHA analyzes your behavior on our site to verify you are human. This service is subject to Google's Privacy Policy and Terms of Service. View their privacy policy at policies.google.com/privacy and terms at policies.google.com/terms.
• AI Video Generation Partners: Your prompts are sent to third-party AI services to generate videos. We select partners with strong privacy and security standards.
• Cloud Infrastructure: Google Cloud Platform for hosting, storage, and databases. All data is encrypted in transit and at rest.

6. Data Storage and Retention

6.1 Where Your Data is Stored

• Account Data: Stored in Firebase Firestore (Google Cloud, US-based servers)
• Videos: Stored in Firebase Cloud Storage with encrypted URLs
• Payment Data: Stored by Stripe (not on our servers)
• Authentication Tokens: Stored in your browser's local storage
• Prompts and Content: Stored in our Firebase database

6.2 How Long We Keep Your Data

• Account Information: Retained while your account is active and for 30 days after deletion
• Payment Records: Retained for 7 years to comply with tax and financial regulations
• Playground Videos: Automatically deleted after 7 days for storage optimization. Download them before expiration if you need to keep them.
• Subscription Videos: Retained while your subscription is active and for 30 days after cancellation
• Usage Logs: Retained for 90 days for security and service improvement
• Support Communications: Retained for 2 years

Important: Playground videos expire after 7 days and cannot be recovered. Always download videos you want to keep before they expire.

7. Data Security

We implement appropriate security measures to protect your information, including encryption, secure connections, and access controls. We regularly review and update our security practices.

8. Cookies and Tracking Technologies

We use the following technologies to provide and improve our service:

• Authentication Tokens: JWT tokens stored in local storage to keep you logged in
• Session Data: Browser storage for temporary data during your session
• Analytics: We may use analytics tools to understand how users interact with our service (anonymized data)
• Performance Monitoring: Error tracking and performance monitoring to fix bugs and improve speed

9. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Export: Download your generated videos and content before deletion
• Opt-Out: Unsubscribe from marketing emails (if you opted in)
• Withdraw Consent: Revoke consent for data processing at any time
• Data Portability: Request your data in a machine-readable format

10. Children's Privacy

Our service is intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it immediately. If you believe a child under 13 has provided us with personal information, please contact us at hello@trytorial.com.

11. International Users

Our services are operated in the United States. If you are accessing our service from outside the US, your information will be transferred to, stored, and processed in the United States. By using our service, you consent to this transfer. We implement appropriate safeguards to protect your data in accordance with this Privacy Policy.

12. Updates to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if you have an active account
• Post a notice on our website

Your continued use of our service after changes take effect means you accept the updated policy.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data: